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Troubleshooting

Can I reinstall an eSIM after deleting it?

Usually not. Most eSIMs can only be installed once. **Do not delete your eSIM** from your device while your plan is active. If you removed it by mistake, contact support and we will check what is possible with the network.

Still stuck? Contact support. If you’ve bought an eSIM, raising a ticket from the app lets us see your order straight away.