Installation
How do I install my eSIM?
1. Open the app and go to **My eSIMs**. 2. Tap your eSIM and choose **Install eSIM**. 3. On iOS 17.4 and later, installation opens directly in Settings. Follow the prompts. 4. Alternatively scan the QR code from another screen (Settings → Mobile Data → Add eSIM → Use QR Code), or enter the SM-DP+ address and activation code manually. 5. Label the new line (e.g. "Travel") and choose it for Mobile Data when you arrive.
Still stuck? Contact support. If you’ve bought an eSIM, raising a ticket from the app lets us see your order straight away.