Troubleshooting
My eSIM is installed but I don't have a connection
Try these steps: - Make sure the travel eSIM is turned on and selected for Mobile Data. - Turn on Data Roaming for the travel eSIM. - Toggle Airplane Mode on and off. - Go to Settings → Mobile Data → Network Selection and pick a supported network manually (see the plan's networks). - If your plan shows an APN, set it in Settings → Mobile Data → [eSIM] → Mobile Data Network. - Restart your phone. Still stuck? Contact support from the app and include your ICCID.
Still stuck? Contact support. If you’ve bought an eSIM, raising a ticket from the app lets us see your order straight away.